Short answer. Listen, and respond.
A few days ago I installed “Disqus”, the social comment system. However, due to permission isues, I couldn’t sync my exisiting comments with Disqus. I wrote an entry saying all of the comments are gone. Surprisingly, Disqus’s Community Manager – G, found out about it.
So I guess there are several tools you can use to listen to your customers:
- Google’s Blogsearch
- Twitter Search
The first two are becoming irrelevant and now is the time for you to move on to Twitter Search.
G commented on the entry, then sent me an @reply message to get me notified. Simple, isn’t it?
Please switch your Comment System to Disqus
The above-mentioned steps were done without me knowing it. Therefore, I’m very pleased with Disqus customer service. And I really like the new comment system on my blog. So, I strongly recommend you to switch your blog to Disqus