Yesterday I decided to purchase some books from Vinabook, the leading online bookstore in Vietnam. Shortly after creating my account, I headed to the Best-seller section and picked up “Giận” [Anger], by Thích Nhất Hạnh. I’d long wanted to purchase this book thanks to @epi_longo‘s recommendation. Then I was also suggested to buy some related books, so I bought “Rich Dad Poor Dad” Part 1.
Seconds (I really mean it, SECONDS!) after I pressed the “check out” button, Vinabook called me to confirm the purchase and reminded me that because my house is in the outskirts of HCMC, I would have to pay additional cost for postage, which was fine.
But what I found amazing is that the response came so fast on a Saturday evening!
I later posted an update on my Twitter and Facebook. A couple of friends confirmed that Vinabook’s done a really good job regarding Customer Service. Awesome!
This reminds me of Zappos!
Disclosure: @sonnymotives – Vinabook’s Marketing Manager – is an acquaintance.